Shipping & Returns

SHIPPING CHARGES — Free SHIPPING to USA ORDERS

We include the cost of shipping at no extra charge to anywhere in United States, including:
Alaska
Hawaii
Puerto Rico, and
Military APO addresses.

  • "United States" means the 50 states in the nation, Washington D.C., and Puerto Rico.
  • Territories and protectorates are International orders.

All orders are shipped best method. For continental US orders we try to use UPS Ground.

With APO/FPO, PO boxes, or where a special surcharge would apply (e.g., AK, HI, PR), we ship via best-method US Postal Service (USPS).

EXPEDITED SHIPPING — SPECIAL SHIPPING NEEDS

We make the flags for each order as receive them. In some cases, we can meet near-term delivery requests. Please email us for orders with deadlines or near-term delivery dates. If we can complete your order, we'll let you know the additional expected shipping charges and options.

Fast-track orders may include a processing surcharge.

INTERNATIONAL ORDERS

We can't offer a flat rate for international orders, due to widely varying rules and regulations. Please email us your Ship-To address if you'd like to order, and we'll let you know how much it will cost to ship to your location.

  • "International" means countries outside the national borders of the United States.
  • International also means such territories and protectorates as Guam, American Samoa, the US Virgin Islands, and other territories associated with the US.

Some countries prohibit importing textile products of any kind. Other countries introduce delivery complications, customs regulations and so forth. We'll get the details and email you.


RETURN POLICY — ALL SALES ARE FINAL UPON SHIPMENT
REPLACEMENTS ONLY

We do not accept returns for any reason EXCEPTING flags containing a material flaw, a spelling error, or due to damage during shipment. In the event of an error or damaged flags, we will arrange to replace the flag(s) on a per-incident basis.

Please be sure to order the correct item, letters and orientation, and that your banner letters are listed correctly in your order.

We will confirm your order before making the flags.

In almost every case, it will take at least 7 days for us to make your flags.

If you must cancel or change your order prior to our shipping your flags,
please email us and we'll be happy to work with you.

Our product is made in a home-based business and we do not guarantee a totally clean-air manufacturing environment.

We accept Mastercard  &  Visa credit/debit cards

Orders are shipped only following receipt of payment.

GOOGLE CHECKOUT-WALLET

As of November 20, 2013 Google has discontinued Google Wallet as a payment option.

PAYPAL

We no longer accept payment via PayPal.

Money Orders and Checks

We do not accept money orders or personal, business, or cashier checks. 

No Credit Card Numbers by Phone

We don't take credit card information over the phone. If you experience problems with Google Checkout, we'll work with you by invoicing directly. In some cases, orders made on corporate computers may be blocked by the company firewalls. An outside computer likely will then work.